Date: February 5th 2007

Back in November, I sent a message regarding IRS's new Issue Management Resolution System, including summaries of recent activity (this message is available through the list archive). This is a pretty cool system, which is essentially a suggestion/complaint box for practitioners which allows us to see two very important things:
1) someone with some authority at IRS is actually listening to our issues, and
2) someone with some authority at IRS is actually DOING something about <some> of our issues!

Gerry Kelly-Brenner (our best buddy at local IRS) has asked for our help in addressing a particular issue (please respond directly to her at Geraldine.Kelly-Brenner@irs.gov):



Please let me know if you are not receiving correspondence from any of the Automated Underreporter (AUR) Units although you either submit a Form 2848 or have one on file as a POA representing a client in regards to CP2000 notices.

If you are experiencing this problem, please do NOT email your clients' SSN or EIN or any of the correspondence, including letters and notices. However, please do provide responses to the following:

Which Campus AUR Units have seemed to ignore your Form 2848?
Approximately how many times or what % of the time has this happened to you?
Did you mail a copy of the Form 2848 along with the correspondence and/or substantiation that you sent to the AUR Unit or had you submitted a POA form to the CAF Unit or Practitioner Priority Service (PPS) previously?
Please provide any other information that you believe to be pertinent, but do NOT disclose any identification information about your client(s) at this time. If we need it for follow up, I will let you know and you can fax it to me.


Gerry Kelly-Brenner
ID #94-06950
Senior Stakeholder Liaison Specialist
SBSE Communication, Liaison & Disclosure
Email: Geraldine.Kelly-Brenner@irs.gov




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